FAQs

✅First Choose your card Design and Color From The Shop page.

✅Confirm your order by filling out ‘The Order Confirmation Form’ and make the Order Confirmation Payment. 

✅We Laser Engrave the design you chose on your Premium Metal Card.

✅Then we Transfer the EMV Chip from your old Plastic Card to your New Metal Card and your card is ready.

✅Lastly We send your New Metal Card along your old Plastic Card back to you.

Great question!

Metal Cards are designed for stylish PAYMENT transactions and there are a few considerations when it comes to ATMs and certain machines.

ATM Usage:
Using metal cards in ATMs or machines that require full card insertion isn’t recommended. The robustness of the metal card can pose an issue in some machines, potentially leading to card ejection problems. We advise using the metal card only in machines where part of the card remains exposed, allowing for easy retrieval if needed.

However, your original plastic card can still be used in ATMs without the EMV chip. The magnetic strip on your plastic card will be read by the ATM machines of the same bank your card belongs to(Brac Bank Card works in Brac Bank ATM, IBBL card works in IBBL ATM). So, for ATM transactions, your plastic card or smartphone are the preferred options.

Functionality Assurance:
Rest assured, your new metal card works everywhere your plastic card does. The only difference is the housing of the EMV chip, which is now in metal rather than plastic. Remember, the heart of your card is the EMV chip, not the material around it.

To Transfer the Chip:

You can send your card to us via any courier of your choice. Or, Bring it to our Workshop in Nodda, Bhatara, Dhaka.

Or, You can just get the Metal Card Designed and sent to your location. Then you can Transfer the chip yourself by Following the Detailed Instruction Manual we provide with your New Metal Card.

If you’re sending from inside Dhaka, it will be prefered if you send your card via Pathao parcel/Uber Parcel. But, if you’re from outside Dhaka, you can send it via Shundarban Courier.

Detailed Courier Address will be shared with you after the order confirmation in Whatsapp.

We bring your Card from the Courier, Straight to  our Secure, Locked and Monitored Workshop. All Orders are proccessed and fullfilled the Same-Day of of receiving your card.

Your personal card information is never stored, displayed, or viewed by any person(s) other than the Payment Compliance Certified staff of EngraveBD.
Your card WILL NOT be charged by EngraveBD during the upgrade process. We recommend you temporarily “freeze / lock” your card before shipping it to us.

Any design is possible!

Have an idea? Need some help? After you place an order, Work with one of our in-house designers to get a preview of what your card will look like.

Custom Designs Cost an Extra 300tk for 1 Design.

Certainly! We stand by the quality of our products.
EngraveBD provides a warranty for the ORIGINAL purchased defective card, valid for 7 days from the received date by Customer.

Please note that our warranty covers specific instances of defects. These include scenarios where:

– The magnetic strip detaches from the metal card

– The EMV chip becomes nonfunctional and isn’t being read by card machines. It’s important to ensure the issue is consistent across various card readers before reaching out to us.

However, it’s essential to clarify that our warranty does not extend to situations involving lost, damaged, or stolen cards. Unfortunately, replacements cannot be provided for these cases.

We’re committed to your satisfaction and will promptly address any valid warranty claims within the specified time frame.

We will re-confirm everything from Design to Card Details before we go on to Start Laser Engraving your Metal Card. Only when you give the greenlight is when we Engrave your card.

As the cards contain your name and Card Details we can not Re-sell the card or keep your card. For that reason, we DO NOT offer any refund/return for your card.
All sales are final when we have Finalised and Laser Engraved Your Card.